David Beilis
May 7, 2023

Hi Tiago, great article and I like the perspective defining a 5 level maturity model. Many organizations a built on business independent units with its own business objectives. How would you define a component monitoring? Would it be business dashboard verifying business KPIs or sort of an SLO focused on the stability and resilience of each component or both? Thx

David Beilis
David Beilis

Written by David Beilis

Photographer, audiophile, curious technologist, #CX junkie trying to make the world a better place and a beginner accountant learning to speak money.

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